Rose City Physical Therapy
Jeewa Macumao
Jeewa Macumao
(PATIENT CARE COORDINATOR – VIRTUAL)
Jeewa was born in the vibrant city of Kota Kinabalu, Malaysia, and then moved to and currently lives in Cotabato, Philippines, enjoying the enchanting shores and island life.
His academic journey led him to Southern Christian College, where he earned his Bachelor of Science in Biology. During college, he was a member of the Student Medic Team. He was also elected as the College Governor of the College of Arts and Sciences, representing his fellow students and leaving an indelible mark on the institution.
After graduation from college, Jeewa worked with the Local Disaster Risk Reduction and Management Office as an administrative staff member and embraced his passion for helping others by becoming a dedicated volunteer rescuer for the Philippine Red Cross Cotabato Province Chapter.
Jeewa has served the healthcare industry as a Healthcare Associate since 2020, providing exceptional customer care support. His responsibilities involve assisting individuals in understanding their healthcare benefits and coverage and ensuring they receive the best possible assistance.
Core Values:
The core values that drives me in my life is for being Integrity doing what’s right even when its not easy. Integrity builds trust and keeps personal and professional relationships strong.
“A little progress each day adds up to big results”
I specialize in ensuring smooth and efficient scheduling operations, which includes carefully coordinating appointments, ensure to check-in the patient timely, and handling last-minute adjustments to minimize disruptions for both the team and patients. In addition, I focus on maintaining organized, up-to-date records to support both patient needs and internal workflows. My goal is to create a streamlined experience that reduces stress for patients and helps the team provide the best care possible.
As a patient care coordinator, what I like most about working here is the emphasis on teamwork and collaboration in providing exceptional care. I appreciate how every team member is dedicated to ensuring that patients receive the attention and support they need throughout their healthcare journey.
For patients, navigating the healthcare system can be confusing and frustrating, particularly when it comes to scheduling, understanding insurance limitations, and managing necessary paperwork. One issue I’d like to fix is reducing the stress patients face around scheduling conflicts and insurance-related constraints. Streamlining communication about insurance policies, automating reminders, or creating clearer guidelines could help alleviate some of this frustration. Anything that simplifies the process and provides patients with timely, clear information would make a huge difference!
Favorites:
My favorite movie is Harry Potter and for the shows I like documentary series. I also love to play video games such as Hogwarts Legacy.
When I’m Not Working:
I enjoy diving into the world of gaming. I love exploring different genres, from action-adventures to role-playing games, as they provide an exciting escape and a chance to immerse myself in new stories and challenges. And also I enjoy working out as a way to stay active and maintain my physical health. It’s a great way to relieve stress and boost my energy.
