CORONAVIRUS (COVID-19) AWARENESS & Clinic Policy
What we’re doing to keep our staff and you safe and our doors open
At Rose City Physical Therapy we are dedicated to the highest standards of safety, comfort and well-being for our staff and patients. As our entire community addresses the COVID-19 situation, we want to update you on what we are doing to minimize the risk to you and our staff. It’s natural to be concerned in times like these and our staff will remain vigilant as we remain open for regular business hours at this time, with an increased level of awareness of this daily-changing situation.
We take pride in our clinic and will continue to strive to provide the level of care that you deserve. We are here for you and we know that physical therapy is essential to many of our patients recovering from injury and surgery. We are following the CDC, WHO and Oregon Health Authority recommendations daily and implementing any recommended procedures. Rose City Physical Therapy is as much a family as it is a business. The following are standards we have implemented and remain steadfast to for both our staff and our patients.
First and foremost, if you are not feeling well please call and cancel your physical therapy visit(s). We are waiving all cancellation fees due to illness until this pandemic recedes. Most concerning are:
- Any flu-like symptoms
- Shortness of Breath
Our staff will question you on any of the above symptoms and chose to send you home if any concern exists.
- If you have traveled on a plane (international or domestic), train or bus in the past 14 days, please call and reschedule your appointment(s) to beyond the 14th day since the travel has ended.
- We have reduced the number of seats in the waiting room and have created ‘social distance’ space between chairs.
- If you are joined by a spouse, family member or friend, we ask that they drop you off and pick you up after your treatment is over, and not remain in the waiting room or join you in the clinic during your treatment.
- We will require every patient upon arrival to enter the restroom and wash their hands for the required minimum 20-seconds.
- From Elizabeth Scott, PhD, co-director of the Center for Hygiene and Health in Home and Community at Simmons University in Boston:
- The COVID-19 virus is encased in a lipid envelope — basically, a layer of fat. Soap can break that fat apart and make the virus unable to infect you. The second thing soap does is mechanical. It makes skin slippery so that with enough rubbing, we can pry germs off and rinse them away.
- We have removed all magazines and news papers from the clinic. We do have copies of our monthly newsletter available but ask that if you take one to read, please take it with you when you leave.
- We have removed the pen cups. If you need a pen to use, please ask the staff and they can provide you with one. And take it with you when you leave.
- Please make best efforts to avoid extending your hand for a hand-shake greeting.
- Your cell phone remains in your purse, bag or pocket. Please do not place your cell phone on any table, counter or shelf.
- We have removed the candy bowl from public access. If your sweet tooth is getting the best of you, ask your physical therapist to get you your favorite piece or two when your treatment is over.
- We have created ‘social distance’ in the clinic area by spreading out the treatment tables.
- We have removed all resisted exercises bands. You will be provided a band, gratuitously, by your physical therapist that you can use in the clinic and take with you, and bring back for your scheduled visits.
For our Staff
- Our staff know that if they are not feeling well, they should not come in to work.
- Hand shaking is prohibited at this time.
- The physical therapists will be washing their hands for a minimum of 20 seconds or using hand sanitizer in between interaction with each patient.
- We have plenty of hand sanitizer present in the clinic.
- They will keep ‘social distance’ during Q&A periods of care as well as during exercise instruction and direction as able.
- The laundry bin covers will remain open so as to not have to repetitively touch the flip-cover to open and close it.
- They will remain diligent in wiping down all areas and equipment after use.
Thank you for your support and understanding during this rapidly-evolving, unprecedented time. Please contact us at email@example.com or (503) 228-1306 if you have questions or concerns about your upcoming visits.